MYLove Design HK

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Customized wedding invitation order transaction process:

Invitation card design is personalized - from wording to arrangement, it may take 1 - 2 working days for the first draft.

 

Standard service for design and delivery - 1 month turnaround time
Super Rush pick and print late minute printing** - 4 - 5 business days turnaround time  - +HKD300
Only print on standard signature white 250gsm paper

 

All the amendment details will send by writing.

For the personalized design invitations draft, we offer 10 times listed-items free design revisions(you can list out as much as you can in one to-be-revied list), with the options of additional proofs cost for one sections/parts change afterwards. Your appreciation encourages us to be the best.

 

Hand-made invitation:

Customized hand-made invitation can always come with different materials and colors of matching ribbons, stone, chops, or any kind of materials is possible. Please reserve some times for us to get it ready.

 

Wooden engrave:

All our wooden items are made by natural wood and bamboo, as its all natural, the pattern or what we called growth rings, may not always be the same. We polished, we handle with care, but still wooden has its nature rift.

Every order will receive a e-preview draft before processing, once the confirmation received from the client, no change for any wording and font can be made.

 

Customized printing Ribbons:

Please refer to the color matching list for the color selection. Please noted that chromatic aberration would happen sometimes which depends on the ribbons you choose and the colors you printed.

 

Time:

Definitely we do understand and feel you to have everything goes perfectly for your very special day, specially for the customized design orders, please reserve minimum 1 month for us to proceed and preparation. You can also reserve our time slot for your service if the wedding is not within 6 months.

It is the clients responsibility for timely response for amendment update during the customized designprocess, all designs draft will send to the clients' email address or the preferred comunication tools on record. MYLove Design HK will not be responsible for any delayed, misdirected or lost mail as we are always waiting for your confirmation and finalization for the cards, even though it may delay the production process.

Our delivery starts the day after you confirmed your order and ready to print.

 

**Super Rush service only apply for the flat card printing invitation and print on 250gsm Art Whitepaper.
Please note: Delivery times are based on business days only.

Currency exchange:
USD1= HKD7.8

All payment will be settled by Hong Kong Dollar.

 

Terms and conditions:

Exchange and refund policy:

Once the payment is confirmed, we assumed you agreed with the amount, details and some of the product of the transaction.

No change, no refund. Please be cautious during the "finalization" stage. MYLove Design HK will not be responsible for all the layout error (such as a misspelling) after the 'finalization' process besides the technologic problem. If that's technologic problem, we will definitely redo it for you with no cost.

All the size of the cards, envelopes, and gift boxes if resulted less than 0.2cm different is considered as normal.

All printing of color does exist color variance to certain the extent. Under reasonable color variance, the customer should not use this as reason and ask for any reprints, discount or refund. e-print will not accept those requests. The Company has its own color management to ensure that all printing colors are within reasonable levels.

 

Payment options:
We accept bank transfer (included Faster Payment System FPS, payme, HSBC bank transfer) and Paypal. Please know that 3% extra charge will be applied on top for the total charge for local buyer in paypal.

Once the transaction was completed, please email us again so we will process the order accordingly.

Gift coupons/special offers:
The entire gift coupon can apply on the custom cards design orders only.
Coupons are advertised with a specific discount amount of the product price only. Coupons are not applicable towards shipping costs.

Only one coupon or discount can be used per transaction.
All the monthly invitation special offers must come with the min. order of the invitation, generally 100pcs up.

 

General conditions:
MYLove Design HK reserves the right to terminate or change the gift coupon benefits without prior notice.

Due to the currency fluctuation of papers and materials, MYLove Design HK reserves the right to monthly update the price anytime before of the agreement.

The manuscript is owned by MYLove Design HK, artwork file will not send/copy/sell to the customer. MYLove Design HK reserved the right to use the clients' design for the marketing promotion proposes. If you do not want your image used for the promotion, please notice in writing to us.

Should MYLove Design HK terms and conditions collaterals be available in other languages, the Chinese language version shall be the only point of reference if any discrepancy arises.

The Singular shall include the plural and vice versa and words denoting one gender includes all gender.
MYLove Design HK reserves the right to interpret, apply and communicate the Terms and Conditions as posted on our website. Prices and offers are subject to change without notice. All decisions made by MYLove Design HK shall be final and conclusive in each case.

We value for YOUR business, for all enquiry, please do not hesitate to contact us by sales@mylovehk.com, we will reply us within 24 hrs during the business hours - Monday to Friday from 10:00 - 18:00. (UTC+08:00)